Refund & Return Policy

Overview

At www.mousetraps.co.uk, we are committed to ensuring our customers are satisfied with their purchases. If you are not entirely satisfied with your product, we are here to help with a clear and straightforward return and refund process.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • You must provide the receipt or proof of purchase.

Non-Returnable Items:
Certain types of items are non-returnable, including:

  • Perishable goods (e.g., bait or consumable items)
  • Customized or personalized items
  • Used or damaged items (not due to manufacturing defects)

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method again.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If you’ve done this and still haven’t received your refund, please contact us at support@mousetraps.co.uk.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, email us at support@mousetraps.co.uk with your proof of purchase and details about the issue.

Shipping Returns

If you would like to return the product, please e-mail us at support@mousetraps.co.uk and we will get back to you shortly

Shipping Costs:

  • You are responsible for paying shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Trackable Returns:
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Contact Us

If you have any questions about our Refund & Return Policy, please get in touch with us: